Return Policy

Return Policy

Last updated: July 25, 2025

Thank you for shopping with us. Your satisfaction is our top priority. If you have any concerns about your order, we ask that you please contact us directly at support@wellnessaurashop.com with your order number (e.g., 015SHOP-1218) and order email so we can make things right. Please review our full policy carefully below.

General Policy

Please note that all sales are final. We do not offer returns or exchanges, with the sole exception of items that have a verified quality issue or if an incorrect product was sent.

Damages and Quality Issues

We stand by the quality of our products. Should you discover that an item is defective, damaged, or incorrect upon arrival, please contact our support team directly as your first step. We are fully committed to working with you to achieve a fair resolution.

Please inspect your order upon reception and contact us within 7 days of delivery.

To ensure a swift resolution, please contact us at support@wellnessaurashop.com with the following information:

●      Your order number (e.g., 015SHOP-1218) and the email address used for the purchase.

●      A description of the issue.

●      Clear photographic or video evidence of the defect, damage, or incorrect item.

Our team will evaluate your claim and determine the appropriate solution. Solutions are assessed on a case-by-case basis and may include a replacement, a partial refund, or a full refund.

Refunds

If a full or partial refund is the approved solution for your claim, it will be credited to your original payment method. You can expect the funds to appear in your account within 7-12 business days. Please note that final posting times are subject to the processing speed of your bank or credit card company.

Exchanges

We do not offer exchanges. We only replace items if they are defective or damaged upon arrival and a claim has been approved.

Unauthorized Returns

Please do not send any items back to us unless you have been instructed to do so by our support team. To be eligible for a resolution, you must first contact us to initiate a claim.

Any item returned without prior notification and an approved claim will not be accepted. We will not be able to provide any assistance, including refunds or replacements, for unauthorized returns.

Contact Us

For any questions or concerns, please do not hesitate to contact our support team. Reaching out to us directly at support@wellnessaurashop.com with your order number (e.g., 015SHOP-1218) and order email is the fastest and most effective way to resolve any issue. We are committed to your satisfaction and will always do our best to make things right.